Frequently Asked Questions
Everything you need to know about our honey-infused beauty essentials.
Are your products made with 100% natural ingredients?
Yes, all My Bee Balm products are crafted using organic beeswax, raw honey, and botanical oils. We never use parabens, phthalates, or synthetic fragrances.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our hive.
What is your return policy?
Due to the personal nature of our skincare products, we cannot accept returns on opened items. However, if your order arrives damaged or you are unsatisfied, please contact us within 14 days for a replacement or store credit.
Is My Bee Balm cruelty-free?
Absolutely. We are committed to ethical sourcing and never test our products on animals. We work closely with local apiaries that prioritize bee health and conservation.
Can I use your balms on sensitive skin?
Our formulas are designed to be gentle and soothing. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have known allergies to bee products.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our hive to beauty lovers worldwide in the near future.